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Casino Infinity - Account closure

My mame is Spyridon Papageorgopoulos.

I live in Greece,Crete-Chania.

I am 40 years old.

I would like to make a complaint for Infinity casino.

My username there,is Spyros198519.

The casino infinity told me that they are licenced by Curacao Antillephone N.V.but they do not provide me their licence number.

When i ask for the licence number again,after 2 weeks,they close my account,taking my 1400€ from deposit!I search for their licence,at curacao licence center and Curacao Antillephone N.V. i discover that they are not licenced!They close my account because i ask for my deposit back!!! No reason at all!!!

Could you please help me?

Thank you!!!

Quick facts

Player
Spyros198519
Date raised
Aug 24, 2024
Disputed amount
$1,400
Case status
Opened

1 Response

Reply from Gamblescope:

Dear Spyridon Papageorgopoulos,

Thank you for reaching out to Gamblescope Complaints Team. We are sorry to hear about your experience with Infinity Casino, and we understand how frustrating this situation has been for you.

We have reached out to the casino's customer support team to request the information regarding your concerns, including the licensing details and the status of your account. We will keep you updated on the results of our inquiry as soon as we receive a response.

Thank you for your patience, and please know that we are here to assist you.

Best regards, Gamblescope Complaints Team