Player id 345091473.On 12 July 2024 i placed a withdrawal for 18000/ inr.After few days later i enquired about the withdrawal payment due to non receipt of payment in my bank account.Then the support staff via chatting revealed that the withdrawal payment was successful.Till this time amount not received in my bank account.Then i requested for payment details or UTR of that transaction.They are not willing to provide payment details or UTR.please solve