IN TOUCH GAMES LIMITED
MR SPIN TERMS AND CONDITIONS
These general terms and conditions (“Terms and Conditions“) are effective from
17th May 2023. All previous terms and conditions are cancelled and replaced with
these Terms and Conditions.
Significant Conditions:
- You are entitled to open and keep one account per brand within Intouch Games Limited.
The Intouch Games brands include mFortune, Mr Spin, Pocket Win, Bonus Boss, Dr Slot, Casino2020
and Jammy Monkey. The maximum number of accounts held by an individual is 7 across the Intouch
Games Limited’s brands, 1 account per brand.
- If you sign up to a promotion offering a free bonus or free spins without the need to
make a deposit the maximum withdrawal that you can make is a combination of £50 maximum across
all Intouch Games accounts held by you.
- If you have made a deposit, there is a minimum withdrawal amount of £5 if you are a UK
player, and $5/€5 or other currency equivalent if you are a non-UK player.
- Any money deposited by you will go into your Cashable Credit Account. Any amounts you
win will go into your Cashable Credit Account.
- It is the responsibility of all players to ensure that payment information, along with
any personal information, is kept up to date. Any charges we incur due to failed withdrawal
attempts will be deducted from cashable credit.
- Any bonuses you are entitled to will go into your Bonus Credit Account. You may not
withdraw from your Bonus Credit Account.
- Any bonuses awarded to you (including winning from promotional free spins) will be
credited in the form of a bonus credit and will have a 40x wagering requirement. You can
withdraw winnings from these bonuses once you have met the relevant Bonus Credit Wagering
Requirement.
- We do not accept third party payments. If we become aware of any third-party methods
being used, the withdrawal of your winnings may be affected, where you will be requested to
provide third-party documentation which may include, but is not limited to, the related bank
statements.
- Stakes from your Account will be made in this order:
- Free spins (if any);
- Any amounts in your Cashable Credit Account which comprise of winnings from bonus
credit;
- Any amounts in your Cashable Credit Account which comprise of winnings from deposits;
- Any deposited amounts in your Cashable Credit Account; and
- Any bonus amounts in your Bonus Credit Account.
- Other important terms and conditions are displayed in bold type.
Section 1: Definitions
In these Terms and Conditions, the following definitions have the following meanings:
“bet / wager / stake” – any amount risked by the Player on any game.
“Account” – a player account created by you using your personal details to enable
you to play any of our games.
“Bonus Credit Wagering Requirement” – the number of times
bonus credit must be wagered before winnings from the bonuses can be withdrawn. Any bonuses awarded
to you (including winnings from promotional free spins) have a 40x wagering requirement. You
can withdraw winnings from these bonuses once you have met the relevant Bonus Credit Wagering
Requirement.
“Bonus Credit Wagering Requirement Balance” – the progress made through the
Bonus Credit Wagering Requirement expressed in financial terms.
“Software” – the software licensed by or to us, including any program or data file
or any other content derived there from, that is required to be downloaded, accessed or otherwise
utilised by you from the Website or your mobile device enabling you to use our betting and gaming
products.
“you” – the user of our betting and gaming products; also referred to as the
“Player“.
“us/we/ours” – In Touch Games Limited (company number 04629082) and
with its registered office at IWG Spaces Crossway, 156 Great Charles Street, Birmingham, B3 3HN. In
Touch Games Limited is licensed and regulated in Great Britain by the Gambling Commission under
account number 2091.
“Intouch Games” – mFortune, Mr Spin, Pocket Win, Bonus Boss, Dr Slot, Casino2020 and
Jammy Monkey
“Website” – www.mrspin.co.uk.
Section 2: Introduction
- We offer a variety of slot machine, casino, and bingo games (“betting and gaming products”).
These Terms and Conditions apply to all of our MrSpin betting and gaming products. Please
read these Terms and Conditions carefully. If you do not accept these Terms and Conditions in
full, you should not use our betting and gaming products on the Website or via mobile devices or
tablets, including downloadable applications to a mobile.
- By opening an Account, playing any game or making any deposit on one of our betting and gaming
products, you accept and agree to be bound by these Terms and Conditions, along with the rules
which apply to the applicable products available (the “Rules” – see paragraph 32 below for
further explanation) and our Privacy Policy.
- You should not play our games, open, use or reuse an Account, enter the Website or an
application, nor accept any prize or winnings if you do not agree to be bound by these Terms and
Conditions, or any such Rules as may be amended from time to time.
- We will only use your personal information in accordance with our Privacy Policy and we reserve
the right to amend the terms of such at any time.
- We may at any time, and in our sole discretion, without prior notice to you, terminate your use
of our games and products and block your Account if we consider that you are in breach of any of
these Terms and Conditions or that you are otherwise acting illegally. We will not be under any
obligation in such circumstances to refund or otherwise reimburse you for any of the funds in
your Account.
- If you don’t understand any of these Terms and Conditions and would like to discuss these with
us, please contact us via the Customer Support Team.
- For your protection and for training purposes, any telephone calls and live chat transcripts
with us are recorded and monitored and may be used as evidence in any dispute.
Section 3: Changes to these Terms and Conditions
- We reserve the right to withdraw our betting and gaming products, at any time, and will not be
liable to you as a result of any such action.
- We may at our sole discretion, make changes to these Terms and Conditions, our Rules and/or our
Privacy Policy at any time. However, before any material changes come into effect, we will
provide you with reasonable advance notice. If you do not wish to accept these changes, you may
close your Account and/or stop using our betting and gaming products.
Section 4: Opening an Account
- In order to use our betting and gaming products, you will need to create an Account on our
Website. You are entitled to open and keep only one Account per brand within Intouch
Games Limited. The Intouch Games brands include mFortune, Mr Spin, Pocket Win, Bonus Boss,
Dr Slot, Casino2020 and Jammy Monkey. The maximum accounts held by an individual is 7 across
all Intouch Games brands, 1 account per brand.
- You can use our betting and gaming products only if you are of the legal age, as determined by
the law of the country in which you live.
- You cannot use our betting and gaming products if you are under 18 years of age, in any
circumstances. If you are under 18 years of age, you will be guilty of a criminal offence in the
UK. We will not open an Account unless we believe, acting reasonably, that you are aged 18 years
or over. It is illegal in the UK for anyone to facilitate gambling for anyone aged less than 18
years of age.
- If you are found to have circumvented our terms and conditions and safer gambling tools by using
incorrect details to open an account, you will be subject to voiding of any funds generated from
game play and you will void any claims to refund gambled funds that you have deposited.
- We are entitled to verify any information and/or documentation you give us, using third party
software when you open an Account to ensure you are aged 18 years or over and to verify your
identity to ensure that the information you have provided is true, complete and accurate. We may
supply the information you have given us to authorised credit reference and data aggregator
agencies to confirm your Name, Address and Date of Birth. They will check any details we
disclose to them against relevant databases (public or private) to which they have access, and
will keep a record of that check.
- We are entitled to use the information you give us to carry out secondary verification checks in
any circumstances which give rise to suspicion that you may be underage, to verify the accuracy
and completeness of the information provided to carry out financial vulnerability, affordability
checks, and/or to establish source of funds.
- In addition to third party verification checks, we may carry out manual checks to confirm your
address and identity. We may ask you to submit a copy of your documents, such as a valid
Passport or Driving Licence to prove your identity and a proof of your address such as a copy of
a recent utility bill.
- You agree that we may, in accordance with our Privacy Policy, process, use, record and disclose
personal information which you provide in connection with your registration for an Account and
that such personal data may be recorded by us or any credit reference or data aggregator agency.
- You will not be able to deposit, play (including the use of bonuses or free to play games) or
withdraw any winnings from your Account until our identity verification process has been
satisfactorily completed.
- You may not use our betting and gaming products for any commercial use, or on behalf of another
person. Any use of our betting and gaming products by you must be for your private purposes
only.
- Further information about our safer gambling policies and procedures can be found on our Safer
Gambling website page. If you have any comments or queries in respect of this, please do not
hesitate to contact us.
- We take our regulatory responsibilities very seriously. As a safer gambling operator, we take
all necessary steps to ensure that our Players are protected, as well as ensuring that our
business operates in a responsible and legal manner. Every precaution is made to protect and
advise our Players of the potential for gambling related harm, as well as ensuring the
legitimacy of our Players.
- No officer, director, employee, consultant, or agent of ours or any of our group companies,
suppliers, vendors, software developers or anyone previously associated with us in any
professional capacity is permitted to use our betting and gaming products directly or
indirectly, for personal use and enjoyment. This restriction also applies to relatives of such
persons and for this purpose a “relative” includes, without limitation, any spouse, partner,
parent, child, step-child or sibling. If it transpires that such use has taken place, it will
not be possible for any winnings to be withdrawn, and it may be appropriate for an investigation
to take place which may result in disciplinary action against employees.
Section 5: Deposits
- Any money deposited by you will go into your Cashable Credit Account. You may withdraw
any funds from your Cashable Credit Account at any time via usual withdrawal methods.
- You may make a deposit by debit card and Paysafe Card. In addition, we may offer you a facility
to top-up your Account by applying a charge to your mobile phone bill or mobile phone pre-pay
account. We reserve the right to withdraw or limit any payment facility at any time and without
notice. You may not use this facility if doing so is in breach of the terms of your mobile
network operator agreement. If we are advised by your mobile network operator of your
non-payment or misuse of this facility, or if payment is withheld by your operator or we
reasonably suspect your non-payment or misuse of this facility, we may ask you to provide
evidence of payment to your network operator and, if you have not been able to provide this for
a period of 12 months or more, we reserve the right to close your Account. You will lose any
amounts deposited and will not be entitled to withdraw any amounts in your Account if your
Account is closed in these circumstances.
- We may at any time offset any positive balance in your Cashable Credit Account and refuse/void
withdrawals against any amounts owed by you to us including, but not limited to, any fraudulent
chargebacks and any bad debts related to your non-payment of your mobile phone bill.
- There is no maximum deposit amount unless you are using your mobile phone account, in which case
your mobile phone carrier may impose daily/monthly limits on how much you are entitled to
deposit by phone in any 24-hour period.
- The minimum deposit to play our betting and gaming products is £3 by mobile phone or £5 by debit
card and all other available methods.
- You may stake up to the amount of the balance available in your Account. We do not offer
Accounts with a credit facility.
- Winnings which are generated from a promotional bonus or free spins will go into your Bonus
Credit Account.
- When a bet or stake is placed and confirmed, the corresponding amount is deducted from your
Account balance.
- Game specific rules will be made available to you when you start playing a game. These rules can
be located on the Website and within each game. These are referred to as the Rules of the Games.
It is your responsibility to read and understand these game specific rules before you start
playing.
- It is your responsibility to check that the bet instructions you have submitted are correct
before committing to play.
- Winnings from deposits will go into your Cashable Credit Account.
- All bonuses (including winnings from promotional free spins) will be credited to your Bonus
Credit account and are subject to the Bonus Credit Wagering Requirement. Winnings from Bonus
Credit will also be credited to your Bonus Credit account.
- Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will
automatically be transferred as winnings to your Cashable Credit account.
- If your Bonus Credit Account Balance is £0, you should contact us to remove any remaining bonus
wagering requirements from your account. You can contact us via our Customer Support Team.
- In the event that you withdraw Cashable Credit before you have met your Bonus Credit Wagering
Requirement (i.e. before your Bonus Credit Wagering Requirement Balance is £0) your Bonus Credit
and Bonus Credit Wagering Requirement will removed from your account.
- If bonus abuse is discovered, we may at our discretion remove rewards as outlined in section
7b.
- In the event that you stake both Cashable Credit and Bonus Credit, any winnings will be applied
proportionately to your Cashable Credit and Bonus Credit accounts and your Bonus Credit Wagering
Requirement Balance will be reduced only by the amount of Bonus Credit used. By way of example
only: you have deposited £5, credited to your Cashable Credit account, and have received a first
deposit match bonus of £5, credited to your Bonus Credit Account; your Bonus Wagering
Requirement is £200 (i.e. 40x bonus of £5); you elect to stake £10 on a slots game; as you do
not have enough Cashable Credit to cover your stake, the remaining £5 (50%) will be deducted
from your Bonus Credit and your Bonus Credit Wagering Requirement Balance will be reduced by £5
to £195; you win £50; £25 of your winnings (i.e. 50%) will be credited to your Cashable Credit
account; and £25 of your winnings (i.e. 50%) will be credited to your Bonus Credit account.
- The maximum bet that contributes to the wagering requirements is set at £5. All bigger bets will
only contribute with a value of £5.
- Stakes from your Account will be made in this order:
- Free spins (if any);
- Any amounts in your Cashable Credit Account which comprise of winnings from bonus
credit;
- Any amounts in your Cashable Credit Account which comprise of winnings from deposits;
- Any deposited amounts in your Cashable Credit Account; and
- Any bonus amounts in your Bonus Credit Account.
- By placing a real money bet, you warrant that you are legally able to do so within your
jurisdiction and that you accept that we are unable to provide any warranties as to the legality
or otherwise of your participation in real money play. It is your responsibility to determine if
remote gambling is legal in your jurisdiction.
- In the event of a disconnection from the service whilst you are using our betting and gaming
products, you are advised to log back in as quickly as possible. If you experience disconnection
difficulties on a regular basis, please consult your service provider as to what measures can be
initiated to help reduce this risk. We shall not be responsible for any damages, liabilities or
losses suffered as result of the disconnection of Players during play.
- We offer a number of opportunities for Players to qualify for bonus money which is added to a
Player’s Bonus Credit Account. Bonus credit is subject to a 40x wagering requirement. This may
include, for new Players, the introductory free spins, and the deposit match bonus. Other
bonuses are available from time to time. All bonuses can be used to win real money after
promotional restrictions such as wagering requirements have been met.
-
Winnings from promotions offering Free Spins may also be awarded in form of bonus credit.
This will clearly be stated in the promotional specific terms. The amount awarded will
depend on the stake value which is calculated as cost per line x number of lines available,
for the specific promotion or game subject to that promotion, as specified in the applicable
significant terms. Number of spins awarded will be multiplied by the stake value derived
from the particular promotion or game played. The below table illustrates the potential
calculations which may be applicable to various promotions.
For example:
Free Spins (FS) Awarded |
Cost per line |
Number of lines |
Bonus Credit Awarded |
40 FS |
£0.01 |
15 |
40x (£0.01 x15) = £6 |
30 FS |
£0.02 |
9 |
30x (£0.02×9) = £5.40 |
30 FS |
£0.01 |
20 |
30x (£0.01 x20) = £6 |
- All bonuses will be subject to successful verification of your identity (Name, Address and Date
of Birth). No bonuses can be used until the process is complete.
- Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus
Wagering Requirement and specific game stake contribution % as stated in Section 6 Term 40.
Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. Once
your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will
automatically be transferred as winnings to your Cashable Credit Account.
- When you download a game with a free bonus attached, the bonus can be claimed only once. There
will be no bonuses for subsequent downloads of the same game by you.
- You will receive regular updates by text message advising you of bonuses received.
- From time to time we may offer bonuses that, if not used, expire after a certain time period.
Please note that if the bonus is not used within this time period, it will disappear from your
Account.
Section 7b: Abuse of Bonuses
- We reserve the right to close your Account or remove your bonus facility if you are abusing our
bonus promotions. Examples of abuse include, but are not limited to:
- evidence of a series of bets being placed by a Player, or a group of Players, which, due
to a deposit bonus or other promotional offer, results in guaranteed wins;
- evidence of collusion between Players in connection with our casino games;
- opening more than one Account with us in order to benefit from New Player or other
bonuses.
- withdrawing a qualifying deposit after bonus has been awarded.
- Subject to Section 10 below, if your Account is closed due to abuse of bonus promotions, you may
lose any amounts deposited and may not be entitled to withdraw any amounts from your Account.
Section 7c: Introductory Free Spins and Deposit Activated Free Spin
- If you are a new Player, upon registration and passing our verification procedures, you will be
awarded up to a set number of introductory free spins to use in a slots game of our choosing.
Specific details will be stated in the promotional specific terms (significant conditions).
- This promotion must be claimed within 7 days of account creation. If not used, your introductory
free spins will expire within 7 days of you having received them.
Once you have made your
first deposit of at least £10, you will be eligible to receive up to a set number of deposit
activated free spins on a slots game of our choosing.
If, whilst using free spins,
additional free spins are won as a prize, then these additional free spins will expire at the
date stated in the promotional terms of the offer.
- Winnings from promotional free spins will be added to your Bonus Credit and will be subject to
the Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement,
any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.
Section 7d: First Deposit Match Bonus
- If you are a new player, in addition to the receiving an up to a set number of free spins
specified in the promotional specific terms, you will receive a once only, an 100%, First
Deposit Match Bonus. We will pay an amount of the value of your first deposit into your
Bonus Credit Account.
- To qualify for the First Deposit Match Bonus, your first deposit must be £10 minimum. The
maximum Deposit Match Bonus available is £100.
- Deposit Match Bonuses will be subject to the 40x Bonus Credit Wagering Requirement. When you
have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the
transferred as winnings to your Cashable Credit account.
- The chance to claim your deposit match will expire 3 days after registration.
Section 7e: Locked Free Spins
- We may occasionally issue free spin bonuses (e.g. a new game download free spins offer)
which are locked to a game or a selection of games for you to choose from. The bet amount
and number of win lines for Locked Free Spins will vary from time to time and will be
specified in the promotion.
- The Locked Free Spins Bonuses may be time limited and, if not used in the time period
specified in the promotion, will disappear from your Account. If, whilst using Locked Free
Spins, additional free spins are won as a prize, the prize free spins will expire at the
same time as the Locked Free Spins from which they were won.
- Winnings from Locked Free Spins (and prize free spins) will be added to your Bonus Credit
Account and will be subject to the Bonus Credit Wagering Requirement. Winnings from Bonus
Credit will be credited to your Bonus Credit Account. When you have met your Bonus Credit
Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your
Cashable Credit Account.
Section 7g: Bingo Loyalty Bonus
- You will automatically be enrolled into our Bingo Loyalty Scheme when you use your Account
to play Bingo. You will be awarded 2 Loyalty Points for every £1 staked in Bingo.
- The value of gifts redeemed from the Loyalty Shop will be equivalent to no more than three
times the value of deposits on your Account during the previous calendar month. When no
deposits have been made, claims from the Loyalty Shop will be limited to a maximum value of
£10. Non-monetary gifts will be valued at market rate value.
- When a Player has placed more than 90% of their total stakes in Bingo, Loyalty Points earned
(and Loyalty Shop claims) will be limited to three times the value of lifetime deposits on
the Player’s Account. We reserve the right to void any Loyalty Points in excess of this
amount.
Section 7h: Game of the Month Bonus
- From time to time, we may offer Game of the Month promotions, which will provide one of the
following bonus types; Deposit Match, Bonus Credit, Free Spins as stated in the relevant
game download promotion.
- New players will need to deposit the qualifying amount in the specific promotion to be
eligible for their bonus.
- Existing players will receive either a deposit match, bonus credit or free spins based on
the individual promotion.
- Depending on the bonus issued, the Deposit Match and Bonus credit will be paid into your
bonus credit account where it will be subject to the Bonus Credit Wagering Requirement. Free
Spins bonuses will be locked to the Game of the Month for that month.
- The Game of the Month bonus will expire as stated in individual promotions, after the Game
of the Month has been downloaded.
£50 maximum withdrawal for promotions offering a free
bonus or free spins without the need to make a deposit.
- All players will need to opt into marketing communications to receive any information about
the bonus received.
Section 8a: Progressive Mega Jackpot
- All Mr Spin Slot Games with the Mega Jackpot Icon will operate a Progressive Mega Jackpot.
- This Jackpot will be shared between all of the games with the Mega Jackpot Icon. The Mega
Jackpot Promotional Pot System is available on any stake on any of these games.
- During any spin the Progressive Mega Jackpot can be triggered by achieving Five Jackpot
symbols on an active win line on a Five Reel game, or by achieving Three Jackpot symbols on
an active win line on a Three Reel game.
- The Progressive Mega Jackpot is available on any bet on any game with the Mega Jackpot Icon,
with 0.025% of any bet being split evenly between the Progressive Mega Jackpot and the
Reserve pot.
- The Mega Jackpot seed value is £100,000 and will continue rising until it is won.
- When the Jackpot is won in any of the participating games, it is reset to the value of 50%
of reserve value or 100% of the seed value, whichever is higher.
- Simultaneous wins can occur, if another player wins the progressive Jackpot then a
notification to this effect would occur BEFORE the current player was awarded the Jackpot
- The likelihood of winning the Mega Jackpot increases in correlation with the player’s bet
amount
- In the event of a communication error after a Mega Jackpot win result has been determined
and before it has been displayed on screen, the win amount will automatically be transferred
to the player’s account. While the game is live, the Jackpot cannot be terminated.
- If bonus credit is used to play games that operate the progressive jackpot, then the
proportion of the bonus credit used would be subject to receiving that proportion of the win
as bonus credit. E.g., if 100% of Bonus Credit is used, then 100% of the winnings will be
issued as bonus credit. If 50% of Bonus Credit was used, and the jackpot was won, then 50%
of the winnings will be issued as bonus credit which would be subject to wagering
requirements, and 50% will be issued as cashable credit.
Section 8b: Bingo Progressive Jackpot
- All Mr Spin Bingo rooms will operate an individual progressive jackpot.
- The progressive jackpot can be won by achieving a 15 number full house on a single ticket in
40 bingo calls or less.
- The starting progressive jackpot seed value per product and room is 250 GBP.
- When the progressive Jackpot is won in any of the participating games, it is reset to the
value of 50% of reserve value or 100% of the seed value, whichever is higher.
- Simultaneous wins can occur, if another player wins the progressive Jackpot then a
notification to this effect would occur BEFORE the current player was awarded the Jackpot.
- The likelihood of winning the progressive Jackpot increases in correlation with the player’s
amount of tickets.
- In the event of a communication error after a progressive Jackpot win result has been
determined and before it has been displayed on screen, the win amount will automatically be
transferred to the player’s account. While the game is live, the Jackpot cannot be
terminated.
- If bonus credit is used to play games that operate the progressive jackpot, then the
proportion of the bonus credit used would be subject to receiving that proportion of the win
as bonus credit. E.g., if 100% of Bonus Credit is used, then 100% of the winnings will be
issued as bonus credit. If 50% of Bonus Credit was used, and the jackpot was won, then 50%
of the winnings will be issued as bonus credit which would be subject to wagering
requirements, and 50% will be issued as cashable credit.
Section 8c: Bingo Progressive Mega Jackpot
- Mr Spin Bingo rooms also operate a cross-room Mega Jackpot which can be won from any active
room if a 15 number full house on a single ticket is won in 31 bingo calls or less.
- The starting bingo progressive mega jackpot seed value across all bingo rooms is 10,000
GBP.
- When the progressive Jackpot is won in any of the active rooms, it is reset to the value of
50% of reserve value or 100% of the seed value, whichever is higher.
- Simultaneous wins can occur, if another player wins the progressive mega Jackpot, then a
notification to this effect would occur BEFORE the current player was awarded the Jackpot.
- The likelihood of winning the progressive Jackpot increases in correlation with the player’s
amount of tickets.
- In the event of a communication error after a progressive Jackpot win result has been
determined and before it has been displayed on screen, the win amount will automatically be
transferred to the player’s account. While a game is live, the Jackpot cannot be terminated.
- If bonus credit is used to play games that operate the progressive mega jackpot, then the
proportion of the bonus credit used would be subject to receiving that proportion of the win
as bonus credit. E.g., if 100% of Bonus Credit is used, then 100% of the winnings will be
issued as bonus credit. This will be subject to wagering, where after wagering, the
maximum amount available for transfer to cash credit is £500. If 50% of Bonus
Credit was used, and the jackpot was won, then 50% of the winnings will be issued as bonus
credit which would be subject to wagering requirements, and 50% will be issued as cashable
credit.
Section 9: Withdrawals
- You may withdraw any funds from your Cashable Credit account at any time, where acceptable
methods include Bank Transfer, Debit Cards, and PayPal, only to accounts where a successful
deposit has been previously transacted.
- The withdrawal of any unspent deposits will result in the removal of any bonus credits,
promotional spins and any bonus credit won from promotional spins from your account. Any
pending bonus or free spins allocated when the deposit was made will be cancelled.
Any
withdrawals from bonuses that did not require a deposit, will result in further
verifications/ID checks.
- It is the responsibility of all players to ensure that payment information along with any
personal information, is kept up to date. Any charges we incur due to failed withdrawal
attempts will be deducted from cashable credit.
- If you have made a deposit, there is a minimum withdrawal amount of £5.
- We reserve the right to void bets and refuse or withhold a withdrawal and offset any
positive balance in your Cashable Credit Account where we have any reasonable grounds for
closing your Account (see Section 10 below), including where there is evidence of
“suspicious activity” (see Section 13 below). In particular, if we suspect fraud or
fraudulent activity on your part, or any of your deposits are charged back to us as a result
of (alleged) fraudulent use, or loss, of your debit card, we reserve the right to refuse or
withhold a withdrawal from your Account and, if necessary, to lawfully collect any payments
owed by you. It is your responsibility to provide correct bank details for winning payments.
We will make reasonable efforts to contact you to obtain correct bank details.
- We may ask you to provide other information, such as proof of payment of a phone bill,
before we make a withdrawal payment.
- We aim to process withdrawals for depositing customers within one working day (being
Monday to Friday, excluding Bank Holidays) of a request. Withdrawals for non-depositing
customers will take 3 working days. Where we require source of funds, proof of payment of
phone bill or any other documentation, withdrawals will be delayed pending verification of
such documents.
Section 10: Closing and Suspending Accounts
Our Rights to Close and Suspend Your Account
- We reserve the right to close or suspend an Account in any of the following circumstances:
- If the Player has more than one active Account;
- If the mobile phone account registered on an Account is not active, is
suspended or is disabled by the relevant mobile network;
- If the name registered to a Account does not match the name on the Payment
card(s) used to make deposits into the Account;
- If the name on the Account does not match the name on the phone bill or any
other depositing method used to make deposits into the Account;
- If the Player deliberately provides incorrect or misleading registration
information;
- If the Player’s identity (Name, Address and Date of Birth) cannot be
verified.
- If the Player is not of legal age in their jurisdiction or in any event is
under 18;
- If the Player resides in a jurisdiction where placing bets on our betting
and gaming products is prohibited by law;
- If the Player has allowed or permitted (intentionally or unintentionally)
someone else to play on his/her Account;
- If the Player is found to have cheated or if it is determined by us that
he/she has employed or made use of a system (including machines, computers, software
or other automated systems) designed specifically to manipulate the Software or game
to their benefit;
- Where we have evidence of suspected abuse of a bonus promotion (in
accordance with clause 49 above);
- Where we have requested additional information relating to identification,
proof of payment of a phone bill or so proof of source of funds/wealth and the
Player has failed to provide such information, or has failed to participate and/or
provide information in a telephone or video call as requested. In these
circumstances the account will be suspended within 90 days of the initial
request;
- If the Player is a Politically Exposed Person;
- Where we are legally obliged to do so; and/or
- Where we reasonably suspect “suspicious activity” (see Section 13
below).
- In Touch Games reserves the absolute right and without limitation to close
your account on reasonable notice to you.
- In most cases, Account closure will result in the balance being removed from both
your Bonus Credit Account and your Cashable Credit Account 6 months following the date of
Account closure. During this 6 month period, you may be entitled to reclaim credit in your
Cashable Credit Account by contacting the Customer Support Team and/or making a Complaint
(see Section 18).
- In circumstances where you have not accessed your Account for a period of 12 months,
your Account will be suspended. If there is credit in your Cashable Credit Account, we will
use reasonable endeavours to contact you to notify you of the steps you would need to take
to withdraw any credit from your Cashable Account Credit.
- If you have failed to verify your identity, age and/or payment of your phone bill
and a period of 12 months has lapsed since the later of our last attempt to contact you, or
your last attempt to provide us with the relevant information and/or documentation and there
is credit in your Cashable Credit Account, charges may be applied to your account if your
account if you fail to provide the required information/and or document and your account
remains dormant (see Section 10b: Dormant Accounts for more detail)
- You have the right to close your Account at any time. You should indicate your
desire to close your Account by following the instructions in the Support section of the
website. Please see Section 12 for closures for self-exclusion reasons.
Section 10b: Dormant Accounts
- If a dormant account has an account balance of zero, this account will be closed and no fees
shall apply.
- When an account is considered dormant, and has a positive balance, we will take reasonable
steps to notify you, using the email address provided on your account We will contact you
when your account has become dormant. We will attempt to withdraw the balance back to your
last payment method where possible. For security reasons, you will need to confirm that the
details of your last payment method are correct prior to us being able to withdraw the
balance back to it.
Please contact us via the Customer Support Team. If unsuccessful, we
will contact you directly via email.
- An account can be “reactivated” by:
1. A Successful transaction (withdrawal or
deposit),
2. A valid wager.
- It is the responsibility of all players to ensure that payment information along with any
personal information, is kept up to date. Any charges we incur due to failed withdrawal
attempts will be deducted from cashable credit.
Section 11: Security
- All Accounts are linked to a mobile phone number. We adopt the same stance as all network
providers in relation to the security of mobile devices. It is your responsibility to ensure
that the device is password protected to prevent its unauthorised use. We will not be liable
for any loss you suffer as a result of your mobile device not being properly protected.
- We allow access to our betting and gaming products only through secured networks using
encryption of the Player’s username and password. You cannot play our betting and gaming
products without passing our Player security login.
- You must keep your username and password confidential and should not disclose them to
anybody. You may not use anyone else’s username and password. You shall be responsible for
all transactions conducted in relation to your Account using your password. Every person who
identifies him/herself by entering your correct username and password is assumed by us to be
you and all transactions where the username and password have been entered correctly will be
regarded as valid. To the extent permitted by law, we will not be liable for any loss you
suffer as a result of unauthorised use or misuse of your login details.
- We reserve the right to ask you to provide us with additional documents as part of our
Enhanced Due Diligence process such as proof of the payment method used and source of
wealth. We may also request further proof of identification relating to the details you have
used to register your Account. Any such additional identification will be kept confidential.
We may request that you take part in a video call with us as part of this process. Where we
deem it necessary to conduct a video call to conduct further checks, your account access may
be temporarily restricted, and any withdrawals will be put on hold pending receipt and
verification of any documents requested by us. We further reserve the right to disclose your
details, under certain circumstances such as those required by law. Further details on our
identity verification procedure can be found in Section 4.
- We are required by our Gambling Commission licence to inform you about what happens to funds
we hold on account for you, and the extent to which these funds are protected in the event
of our insolvency (for further information please see the Gambling Commission website). We
have taken steps to protect you by maintaining all Player funds in a separate Natwest bank
account. The balance of this account always exceeds the total of our current customer
balances. Whilst these funds are completely separate from our funds, and Natwest Bank is not
entitled to combine this account with any other account held in our name or to exercise any
right of set-off, they are not necessarily protected in the event of insolvency. This meets
the Gambling Commission’s requirements for the segregation of Player funds at the ‘not
protected’ segregation level.
- You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in
relation to your or third parties’ participation in any of our betting and gaming products
and shall not use any software-assisted methods or techniques or hardware devices for your
participation in the same. We hereby reserve the right to invalidate any betting in the
event of such behaviour and close your account.
Section 12: Safer Gambling
- In the interests of promoting safer gambling, we provide a voluntary self-exclusion option.
At your request to self-exclude, we will lock your Account, which will prevent you from
having access for at least 6 months. You may opt to extend the self-exclusion for a period
of 5 years or more.
- Once the self-exclusion is in place, you will not be able to access your Account, place bets
or make deposits and all marketing material will cease. We will return any available
winnings and the balance of any deposits from the Cashable Credit Account. Furthermore, when
you self-exclude with us you agree to be automatically self-excluded from all In Touch Games
Limited brands (mFortune, PocketWin, Mr Spin, Dr Slot, Casino2020, Bonus Boss and Jammy
Monkey). Any accounts which are locked due to the self-exclusion cannot be unlocked during
the agreed self-exclusion period. When the self-exclusion period has elapsed, the
self-exclusion will remain in place for a minimum of 7 years, unless you take positive
action to gamble again.
- In requesting to be self-excluded, you agree to provide full and accurate personal details,
now and in the future, so your access/use of our betting and gaming products can be
restricted. If you do choose to self-exclude, we will use all reasonable endeavours to
ensure that we comply with your self-exclusion. However, in agreeing to self-exclude, you
accept that you have a parallel responsibility or liability for any subsequent losses,
howsoever caused, that you may suffer or incur by seeking to circumvent the self-exclusion
agreed.
- You may reactivate your Account at the end of the self-exclusion period by contacting the
Customer Support Team. Re-registering an Account is not sufficient. Upon any request to
unlock an Account after the self-exclusion period has passed, a 24 hour cooling off period
will be applied before you will be able to log in to your account. See our Safer Gambling
section for more details.
- As part of this process, we also recommend that you self-exclude from all other operators at
your earliest opportunity and remove any gambling applications from your mobile
device/tablet. See our Safer Gambling section for contact details of help and advice.
- When setting up your Account, or at any time thereafter, you may also choose to set a limit
on the amount you may deposit or stake within a specified period of time or on the amount of
time you wish to play in one session. For more information please refer to the Safer
Gambling section of our Website or contact our Customer Support Team.
Section 13: Suspicious Activity
- We are required by law to address suspected money laundering and fraudulent transactions or
activity that may take place through our business. In order for us to prevent this illegal
activity, we have a number of policies and procedures in place that bring ‘suspicious
activity’ to our attention so that we may deal with this in a legally compliant manner.
- Strict money laundering rules and regulations require us to report suspicious activity to
the relevant authorities if we know, suspect, or have reason to suspect that any of your
transactions, among other actions:
1. Involve funds derived from illegal activities.
2.
Are intended to conceal funds from illegal activities; or
3. Involve the use of our
betting and gaming products to facilitate criminal activity.
- For the purpose of this Section 13, “suspicious activity” shall refer to where we have
reasonable grounds to believe that you have placed a bet or a number of bets in suspicious
circumstances or in contravention of these Terms and Conditions. Suspicious circumstances
include but are not limited to:
- Where there is a disproportionate frequency and/or highly unusual pattern of play
(by comparison with normal betting patterns) placed over a short period of time;
- Where we have reason to believe that you are acting with others to abuse the
Software, games or promotions, or otherwise acting in contravention of these Terms
and Conditions;
- Where we have reason to believe that you are misusing the mobile billing facility,
including without limitation where you deposit funds via phone bill and subsequently
do not pay your phone bill;
- Where the debit card or other payment method or bank account linked to your Account
is in a name other than your own; or
- Where there is a disproportionate frequency and/or unusual pattern of deposits in
your Account.
- In the case of any suspicious activity, we may, at our sole discretion, depending on the
situation:
- Request reasonable further information from you to investigate whether the bet(s)
constitute(s) suspicious betting;
- Suspend your Account and withhold payment of any withdrawals until we have receipt
of satisfactory evidence (in our reasonable opinion) from you for us to determine
that the deposits are in your name, that play is not fraudulent or any other purpose
connected to our concerns of “suspicious activity”. For example, but without
limitation, where we suspect that you have deposited funds via a mobile phone
account which is not in your name or you are in default of settlement of your mobile
phone bill, we may ask you to provide reasonable evidence that the mobile phone
account is yours and that you have settled the mobile phone bill that you used to
deposit funds before you can withdraw any winnings;
- Collect and process any information in connection with your patterns of play,
personal data, depositing of funds and any other related information and conduct
inquiries that will help us to investigate any suspected breach of these Terms and
Conditions and (where appropriate) share that information with relevant external
agencies e.g. the National Crime Agency; and/or
- Void or refuse all or any part of any bet, suspend your Account or withhold payment
of any amounts (or any parts thereof), for a period of time that may reasonably be
required (for example, pending any investigations by our Internal Security Team, a
gambling regulator, a law enforcement authority or any other third party with
jurisdiction).
- We reserve the right to seek to recover from you any losses we suffer that are directly or
indirectly connected to any of the activities contemplated in this Section 13. This right is
without prejudice to any other rights (including common law rights) that we may have against
you, whether under these Terms and Conditions or otherwise.
- We will not be liable under any circumstances whatsoever for any loss you or any other
person may incur as a result of collusive or other behaviour in breach of this Section 13.
Section 14: Network Operator and Other Charges
- When you play our games, download the Software, place bets, communicate with us or otherwise
use our Website or applications, you are using data. Please check your data usage plan
carefully, as using too much data might mean that you exceed your data limit and you could
face paying more than you were expecting, particularly if you are using your mobile phone
abroad.
- You are solely responsible for any connection, or other charges levied by your network
operator when you play our games, download the Software, place bets, communicate with us or
otherwise use our betting and gaming products.
Section 15: Random Number Generator (RNG)
- The Random Number Generator (RNG) used by us has been audited and verified by an independent
laboratory approved by the Gambling Commission.
- You acknowledge that our RNG will determine the outcome of our betting and gaming products,
and you accept the outcomes of all such games. You further agree that in the unlikely event
of a disagreement between the result that appears on the Software and the game server, the
result that appears on the game server will prevail and you acknowledge and agree that our
records will be the final authority in determining the terms and circumstances of your
participation in the gaming activity.
- We reserve the right to void any withdrawals and clear any credit in your Cashable Credit
and/or Bonus Credit Account resulting from any obvious error or mistake or any technical
fault (including, but not limited to, incorrect game pay-outs) with any of our betting and
gaming products.
Section 16: Non-Cash Prizes and Gifts
- From time to time, we offer the opportunity for our Players to win non-cash prizes and
gifts.
- All prizes must be claimed within 28-days of winning and it is the responsibility of the
winner to claim their prize.
- We reserve the right to dispose of an unclaimed prize at the end of the 28 day period.
- If the specified prize is unavailable due to unforeseen circumstances, we may substitute
another prize of similar or equal value.
- We hold no responsibility for the management or set up of any insurance cover or warranty of
any non-cash prizes or gifts awarded.
- Delivery of a prize or gift is your responsibility. This includes being present at the
agreed delivery address when the parcel is delivered, providing a signature if required, and
if necessary, collecting from a courier’s office or sorting office if delivery to the
specified delivery address is unsuccessful.
- We hold no responsibility for any injury caused by or using our non-cash prizes of gifts.
Section 17: Licence to Use Software
- We hereby grant to you a personal, non-exclusive, non-transferable right to use the
Software, to allow you to use our betting and gaming products, in accordance with the
following provisions of this Section 17.
- You are not permitted to: a) sub-license, assign, rent, lease, loan, transfer or copy
(except as expressly provided elsewhere in these Terms and Conditions), your licence to use
the Software or make or distribute copies of the Software; b) translate, reverse engineer,
decompile, disassemble, modify, create derivative works based on, or otherwise modify the
Software; c) enter, access or attempt to enter or access or otherwise bypass our security
system or interfere in any way (including but not limited to, with robots and similar
devices) with our betting and gaming products or attempt to make any changes to the Software
and/or any features or components thereof.
- You do not own the Software. We own the Software, and it is our exclusive property. Your use
of the Software does not give you ownership of any intellectual property rights in the
Software.
- When we supply the Software to you:
- we will use reasonable efforts to ensure that it is free from defects, viruses and
other malicious content;
- we do not promise that it is compatible with any third-party software or equipment
except where we have explicitly said so on our Website; and
- you acknowledge that there may be minor errors or bugs in it.
Section 18: Complaints
- A complaint may relate to any issue or concern you have about our products or services.
- If you have a query or wish to raise a dispute or complaint regarding our products or
services, you should contact our Customer Support Team.
- If, having spoken to a member of the Customer Support Team, your query or complaint is not
resolved, you may request that this is escalated to a manager or supervisor. They will look
into your issue and will aim to call you back within 24 hours with a resolution. If you are
still not satisfied, you may enter our formal Complaints Procedure and your complaint will
be dealt with as quickly as possible.
Section 19: General Provisions
- In relation to any prize and/or winnings, we may contact you to request your consent to use
your name and image for advertising and promotional purposes. If you decide not to grant
your consent, this shall not in any way affect your right to claim your prize and/or
winnings.
- These Terms and Conditions set out your legal rights and responsibilities, our legal rights
and responsibilities and certain key information required by law. Nothing in this contract
affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory
rights’). You may also have other rights in law.
- We reserve the right to assign, or pledge these Terms and Conditions, in whole or in part,
to any person, company or legal entity, provided we give you reasonable notice. Any such
assignment or pledge will not in any way prejudice your rights under these Terms and
Conditions or reduce or alter the obligations we have under these Terms and Conditions.
- Except for any legal responsibility that we cannot exclude in law (such as for death or
personal injury), we are not legally responsible for losses that:
- Were not foreseeable to you and us; or
- That were not caused by any breach on our part.
- Business losses; and
- Losses to non-consumers.
- If you want to take court proceedings, the courts of England & Wales will have exclusive
jurisdiction in relation to these Terms and Conditions.
- These Terms and Conditions are subject to the laws of England and Wales.
- The English language version of these Terms and Conditions will prevail over any other
language version issued by us.
- The illegality, invalidity, or enforceability of any part of these Terms and Conditions will
not affect the legality, validity or enforceability of the remainder.
- No one other than a party to these Terms and Conditions has any right to enforce any term of
these Terms and Conditions.