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BCgame - Declined payment


I deposited 100000 naira using transfer payment option to casino on 22 Nov 2023, funds got deducted from my bank account but didn't got credited to my casino account.

As per casino I raised complaint and waited for resolution, they reject it saying that merchant didn't received funds, they asked me to resubmit complaint by uploading latest bank statement showing that funds didn't got reversed back to my account. So I chatted their merchant support and they confirm to me the money was received at their end and they have credited bc game wallet and show me a receipt of the payment they received which corresponds

I am attaching below

1. The payment receipt I received from their merchant

2. successful transaction screenshot from my bank

3. BC.Game transaction screenshot, where submit complaint button comes but there is nothing there

4. Screenshot of their merchant on email

Quick facts

Date raised
Dec 13, 2023
Disputed amount
Case status